Date of Conferral



Doctor of Information Technology (D.I.T.)


Information Systems and Technology


Bob Duhainy


In natural and manmade disasters, inadequate strategies to recover from satellite communication (SATCOM) failures can affect the ability of humanitarian organizations to provide timely assistance to the affected populations. This single case study explored strategies used by network administrators (NAs) to recover from SATCOM failures in humanitarian operations. The study population were NAs in Asia, the Middle East, Central Africa, East Africa, and West Africa. Data were collected from semistructured interviews with 9 NAs and an analysis of network statistics for their locations. The resource-based view was used as the conceptual framework for the study. Using inductive analysis, 3 themes emerged from coding and triangulation: redundancy of equipment, knowledge transfer, and the use of spare parts to service the SATCOM infrastructure. The findings showed that the organization's use of knowledge, and collaboration among NAs and nontechnical staff improved the organization's ability to recover from SATCOM failures. The implication of this study for social change was the reduced cost of satellite services due to the efficient use of the bandwidth. These savings can be channeled into the purchase of vaccines, shelter, and the improvement in the quality of water and sanitation for displaced persons in humanitarian disasters, which improve the organization's delivery of humanitarian services to the affected populations in the disaster.