Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Jill Murray


Employee turnover costs an employer 21% of the employee's salary for replacement at all levels except for executives and physicians. The purpose of this single case study was to explore strategies to reduce high employee turnover in the retail grocery store, with the use of Maslow's motivational theory as the conceptual framework. Participants were selected based on their demonstrated use of successful strategies to reduce high employee turnover. Data were collected using semistructured interview with 3 managers in a retail grocery store chain in the south-central region of the United States. Observations were conducted company's documents such as policy handbooks, newsletters, financial statements, and annual reports were analyzed. Data were analyzed using Yin's 5-phase elements of data analysis: compile, disassemble, reassemble, clarify, conclude. The themes identified in the study included environmental strategies, availabilities of employees, sources of hiring, and team building to improve work performance. Organizational leaders could improve positive social change through effective strategies to reduce high employee turnover in the retail grocery store and increase employment. Reducing employee turnover rate and increasing employment could help to change many family settings, decrease mortality rates, and increase community economy.

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