Date of Conferral

2018

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Ronald Black

Abstract

The impact of occupational stress on employees' health and work performance costs U.S. companies $300 billion annually; work-related stress is an issue for private security organizations all over the world. The purpose of this single case study was to explore strategies private security organizational leaders used to mitigate private security officers' occupational stress. The study participants were 4 leaders of a private security organization in Bahrain who had a minimum of 5 years of experience in the private security field and had addressed occupational stress successfully. The human capital theory was the conceptual framework used for this study. Data were collected using semistructured interviews and review of archival documents. Yin's 5-step data analysis plan was applied to the data to generate 4 themes: private security occupational stressors, occupational stress reduction practices, leaders-officers open communication, and health protection policies. The identification and development of job stressor mitigation strategies has multiple implications for positive social change including protecting employees' well-being and increasing their working performance, productivity, and business success. Improving work performance and productivity produces opportunities for employment and supports economic growth and community goodwill. The practices of a successful organization positively influence the society by providing jobs and capital investments, which can improve the quality of life in the community.

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