Date of Conferral



Doctor of Business Administration (D.B.A.)




Mary Weber


In 2010, regulators established new rules for single-family mortgage services that tightened the loan amount consumers could qualify for, restricted fees lenders could charge, and placed numerous financial penalties for improper servicing of loans. Regulatory fee restrictions made it difficult for leaders to offset the compliance costs through the price of services provided. Leaders responsible for mortgage regulatory compliance experienced increased operating costs for single-family mortgage services due to the new regulations, and some leaders found it challenging to comply and remain competitive. The purpose of this multiple case study was to explore strategies leaders in the single-family mortgage services industry used to comply with federal regulations and remain competitive. The study population included 5 leaders responsible for single-family mortgage regulatory compliance from the southwestern and northern regions of the United States Porter's 5 forces analysis was the conceptual framework. Data were collected using semistructured interviews and analysis of data from a website hosted by government regulators. Data were analyzed using color-coded transcriptions, methodological triangulation, member checking, and coding software. Themes that emerged from data analysis revealed that costs and control methods for regulatory compliance strategies required leaders to change their infrastructure to remain competitive and profitable. The implication of this study for positive social change relates to competitive pricing for single-family mortgage loans for consumers yielding an increase in home ownership.