Date of Conferral
Doctor of Business Administration (D.B.A.)
Susan K. Fan
Implementing strategies and polices and maintain standards are essential to improving supply chain systems. The purpose of this multiple case study was to explore strategies miniconvenience store managers used to mitigate supply chain disruptions to sustain productivity and increase profits. The population was 4 managers of miniconvenience stores within gas stations located in the southeastern region of the United States who successfully maintained productivity during a supply chain disruption. The conceptual framework for this study was resource dependency theory. Data were collected using company documents, face-to-face interviews and semistructured, open-ended questions. Two themes were identified from the data analysis: building relationships and effective communication. The findings from this study could contribute to positive social change by providing miniconvenience store managers with strategies to increase supply chain capabilities while reducing the impact disruptions have on business performance, customer satisfaction, and profitability. Store managers who minimize supply chain disruptions might improve organizational operative purchasing, decrease prices, increase customer gratification, and improve the standard of living for customers in the communities served.