Date of Conferral



Doctor of Business Administration (D.B.A.)




Irene Williams


Information technology (IT) managers worldwide have adopted cloud computing because of its potential to improve reliability, scalability, security, business agility, and cost savings; however, the rapid adoption of cloud computing has created challenges for IT managers, who have reported an estimated 30% wastage of cloud resources. The purpose of this single case study was to explore successful strategies and processes for managing infrastructure operations costs in cloud computing. The sociotechnical systems (STS) approach was the conceptual framework for the study. Semistructured interviews were conducted with 6 IT managers directly involved in cloud cost management. The data were analyzed using a qualitative data-analysis software to identify initial categories and emerging themes, which were refined in alignment with the STS framework. The key themes from the analysis indicated that successful cloud cost management began with assessing the current environment and architecting applications and systems to fit cloud services, using tools for monitoring and reporting, and actively managing costs in alignment with medium- and long-term goals. Findings also indicated that social considerations such as fostering collaboration among all stakeholders, employee training, and skills development were critical for success. The implications for positive social change that derive from effectively managing operational costs include improved financial posture, job stability, and environmental sustainability.