Date of Conferral



Doctor of Business Administration (D.B.A.)




Kathleen Barclay


Employee absenteeism is a costly problem, affecting organizations' ability to deliver products and services. Finding strategies managers use to help reduce employee absenteeism is critical to sustain operational capacity, control labor costs, and to achieve organizational success. Drawing from the Herzberg 2-factors theory, the purpose of this qualitative case study was to explore strategies implemented by six business organizations to reduce employee absenteeism in the maquiladora industry in Mexico. Through semistructured interviews, 11 management participants shared strategies implemented to reduce absenteeism. In addition, other data sources, such as organizational policies, management graphs, and meeting minutes were used. Data were coded and analyzed revealing 7 themes: (a) organizational support, (b) leadership quality, (c) compensation and benefits, (d) disciplinary actions, (e) recognition, (f) work environment, and (g) staffing policies. The research findings may contribute to business practice by providing organizational managers broader perspectives for the development of strategies to effectively manage employee absenteeism. These findings might also contribute to social change by improving organizational communication, supporting workers' personal needs, recognizing employees' contributions, enhancing relationships with supervisors, improving the work environment, and raising employee take-home pay.