Date of Conferral

2018

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Gregory Uche

Abstract

Poor employee performance has a negative effect on business profitability. Some telecommunications executives lack strategies to improve supervisors' performance. The purpose of this single case study was to explore the leadership strategies telecommunications executives use to improve supervisors' performance. Utilizing the behavior engineering model, data consisted of semistructured interviews with 10 purposefully selected telecommunications executives in the Dutch Caribbean island of St. Maarten who have successfully improved supervisors' performance. Five themes emerged from the thematic analysis of interview data and business archived performance reports: need for implementing communication and team activities; need for providing bonuses, incentives, and rewards; adopting goal setting and performance appraisals; promoting training; and the required autonomy to work. All the telecommunications executives used communication, meetings, team activities and bonuses, incentives, and rewards as strategies for improving supervisors' performance. Eighty percent of the participants used goal setting and performance appraisal and training while 60% of the respondents used autonomy to do work as strategies for improving supervisors' performance. The findings from this study might contribute to social change by providing telecommunications executives with more knowledge to achieve business sustainability. With improved business performance, telecommunications executives will provide job opportunities to the people in the local community and support community leaders with provision of social amenities. The local community will adopt technology to enhance their quality of life.

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