Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Alexandre Lazo


Increased internal and external training approaches are elements senior leaders need to know before creating a training plan for security professionals to protect sensitive information. The purpose of this qualitative case study was to explore training strategies telecommunication industry leaders use to ensure security professionals can protect sensitive information. The population consisted of 3 senior leaders in a large telecommunication company located in Dallas, Texas that has a large footprint of securing sensitive information. The conceptual framework on which this study was based was the security risk planning model. Semistructured interviews and document reviews helped to support the findings of this study. Using the thematic approach, 3 major themes emerged. The 3 themes included security training is required for all professionals, different approaches to training are beneficial, and using internal and external training's to complement each other. The findings revealed senior leaders used different variations of training programs to train security professionals on how to protect sensitive information. The senior leaders' highest priority was the ability to ensure all personnel accessing the network received the proper training. The findings may contribute to social change by enhancing area schools' technology programs with evolving cyber security technology, helping kids detect and eradicate threats before any loss of sensitive information occurs.