Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Critchlow A. Kim


The manual procurement processes used by some private companies result in increased costs and contract fulfillment delays. The focus of this multiple case study was to explore the strategies procurement managers use to reduce costs and contract fulfillment delays. The population for this study was three procurement managers of private plastics companies located at Maitama, in Abuja, Nigeria. Weiss's theory of change was the conceptual framework for this study. Data collection included semistructured face-to-face interviews and an exploration of company archival financial documents. Data were transcribed, coded, and then validated through member checking, resulting in the emergence of 5 themes: change implementation strategies, strategies for reducing cost and contract fulfillment delays, change implementation barriers, employee-focused factors, and strategies for responding to the changing external environmental factors. The 2 most important themes identified from the study were change implementation strategies and strategies for reducing cost and contract fulfillment delays. These strategies could help organizational leaders who desire improved procurement process change to define long-term goals and then map backward to identify preconditions to achieve the preferred change. The implications for positive social change include increased sustainability for companies and the consequent potential to increase employment among youth, improve standards of living of the workforce, and reduce social vices in Abuja, Nigeria.