Date of Conferral





Public Policy and Administration


Mark Gordon


During disaster operations in Ghana in 2015, as a result of flood and fire, there was evidence of poor coordination between the workers and victims of the NGO, as well as inappropriate use of funds, which consequently caused compounding problems for disaster victims especially the outbreak of diseases. Little, however, is known about what conditions precipitated these events that may have delayed humanitarian, non-governmental organizations' (NGOs) ability to engage in disaster relief to victims. Using Freeman's stakeholder theory as the foundation, the purpose of this case study of the 2015 fire/flood disaster in Ghana was to understand from the perspective NGOs what events and conditions may have contributed to lack of coordination and inefficient practices. Data were collected from 13 executive directors, employees, and volunteers of the NGO through personal interviews. Interview data were deductively coded and subjected to a thematic analysis procedure. Findings revealed that participants perceived that the NGO provided financial accountability to donors, but not to disaster victims, nor were victims involved in the NGO's operations. The study's findings have implications for how future researchers in related disasters may approach studies in disaster management by including the perspectives of both NGO and victims in humanitarian aid operations. Implications for social change include recommendations to NGO management to develop and engage in accountability practices to ensure financial accountability to all stakeholders as well as active involvement of the disaster victims.