Date of Conferral





Information Systems and Technology


Anthony Lolas


Between 2005 and 2010 and across 48 countries, including the United States, an increasing positive correlation emerged between national intellectual capital and gross domestic product per capita. The problem remains organizations operating with increasingly complex knowledge networks often lose intellectual capital resulting from ineffective knowledge management practices. The purpose of this study was to provide management opportunities to reduce intellectual capital loss. The first research question addressed how an enhanced intelligent, complex, and adaptive system (ICAS) model could clarify management's understanding of organizational knowledge transfer. The second research question addressed how interdisciplinary theory could become more meaningfully infused to enhance management practices of the organization's knowledge ecosystem. The nature of this study was phenomenological to gain deeper understanding of individual experiences related to knowledge flow phenomena. Data were collected from a single historical research dataset containing 11 subject interviews and analyzed using Moustakas' heuristic framework. Original interviews were collected in 2012 during research within a military unit, included in this study based on theme alignment. Organizational, knowledge management, emergent systems, and cognition theories were synthesized to enhance understandings of emergent ICAS forces. Individuals create unique ICAS flow emergent force dynamics in relation to micro- and macro-meso sensemaking and sensegiving. Findings indicated individual knowledge work significantly shapes emergent ICAS flow dynamics. Collectively enhancing knowledge stewardship over time could foster positive social change by improving national welfare.