Date of Conferral
Doctor of Business Administration (D.B.A.)
Business leaders often realize greater profitability when they have strategies to retain IT
employees. However, the cost to replace IT employees creates significant challenges for
business leaders. Given the growing impact of technology on operational costs, retention
of IT employees is imperative. This exploratory single case study sought to identify the
strategies that leaders use to increase IT employee retention. The population was 6
leaders from a military organization in Norfolk, Virginia, responsible for the retention of
IT employees. Herzberg's two-factor theory was the conceptual framework for this study.
The data was collected from semi-structured interviews with 6 leaders along with
organization documents. Data analysis and methodological triangulation included
thematic analysis to identify 7 themes in the study. These 7 themes were quality of life,
telework, leadership, inclusion, and staying abreast of new technology. Implications for
social change include the potential for leaders to save money on recruitment and training.
It also includes organizations becoming profitable through better employee retention
strategies, and it adds to the body of knowledge that leaders could use to provide stable
employment opportunities to individuals. The retention rates among IT employees affect
individuals, families, communities, organizations, and the economy. Implementing
retention strategies may result in improving employee-employer relationships and
Dixon, Sherry Ann, "Retention of Information Technology Employees" (2016). Walden Dissertations and Doctoral Studies. 3152.