Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Susan Fan


Small- to medium-size enterprises (SMEs) play a vital role in a dynamic economy through job creation, poverty alleviation, and socioeconomic development in developed and developing countries. The purpose of this multiple case study was to explore how SME leaders in Lagos, Nigeria, adopted information and communication technology (ICT) as a business strategy to increase profitability and compete globally. Organizational leaders have adopted ICT so that their organizations can become more efficient, effective, innovative, and globally competitive. This study involved 4 SMEs that had successfully implemented ICT. The participants included 5 SME leaders from each of the SMEs. The data collection method included in-person semistructured interviews of participants and review of existing company data. Data were analyzed using inductive data analysis, which included member checking to ensure trustworthiness of interpretations and occurred until theoretical saturation had occurred. The technology acceptance model (TAM), which specifies the relationship between perceived usefulness, perceived ease of use, attitude toward computer use, and intention to use technology, was applied as a framework to explain the Nigerian SME's ICT adoption strategies. Four major themes emerged from the data analysis: ICT adoption factors, ICT roles and benefits, role of government, and SME success factors. The findings of this study may help SME leaders and government leaders address many of the factors inhibiting the adoption of ICT in SMEs. The findings of this study may positively affect social change by ensuring that SMEs are successful and able to create jobs, which in turn may help to alleviate poverty and promote socioeconomic development through adoption of ICT.