Date of Conferral
Doctor of Business Administration (D.B.A.)
College of Management and Technology
This is to certify that the doctoral study by
has been found to be complete and satisfactory in all respects,
and that any and all revisions required by
the review committee have been made.
Dr. Carol-Anne Faint, Committee Chairperson, Doctor of Business Administration Faculty
Dr. Rocky Dwyer, Committee Member, Doctor of Business Administration Faculty
Dr. Kenneth Gossett, University Reviewer, Doctor of Business Administration Faculty
Chief Academic Officer
Eric Riedel, Ph.D.
Heppell, Leanne Fay, "Strategies to Improve Patient Satisfaction and Organizational performance in Health Care" (2016). Walden Dissertations and Doctoral Studies. 2288.