Date of Conferral

2016

Degree

Ph.D.

School

Management

Advisor

Howard Schechter

Abstract

Knowledge management is critical to achieving competitive advantage in the marketplace. The prominence of multicultural organizations also requires an understanding of knowledge-sharing behavior in multicultural teams. In spite of the need to accommodate these new conditions, a gap exists in the research on knowledge sharing in multicultural organizations. The purpose of this study was to examine factors that affect knowledge sharing in a multicultural context. In the research questions I examined the role that culture, monetary rewards, social units, and diversity play in knowledge sharing in a multicultural environment. This study used Hofstede's cultural dimension theory, Sveiby's knowledge-based theory, and agency theory as the theoretical foundation. A cross-sectional survey design was used for data collection. Data were collected from line managers in multicultural organizations in the United Arab Emirates (n=79). Sampling consisted of a nonprobability sample using convenience sampling. Multiple regression and path analyses were used to analyze the data. Results of this study indicated a positive relationship between the combined effect of rewards, social units, and cultural diversity on knowledge sharing in a multicultural context. There was also a positive relationship between rewards and knowledge sharing. However, no statistically significant relationship between social units or cultural diversity and knowledge sharing was found. This study may promote positive social change by improving understanding of how knowledge is shared in multicultural teams and by contributing to better cross-cultural communication. This study may be useful to managers of multicultural teams who want to improve knowledge sharing in their teams.

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