Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Denise Land


There is an increased use of downsizing across telecommunications in the northeast United States, and organizational leaders are challenged to motivate the productivity of the retained employees. Guided by systems theory, the purpose of this single case study was to explore successful downsizing strategies of a small group of organizational leaders and managers in the operations of telecommunications in the northeast United States. The study participants, chosen for their motivation success in motivation after downsizing, consisted of 2 purposefully selected business leaders who completed individual, face-to-face interviews and a focus group of 5 managers. The coding of data and word clusters from data obtained from the interviews and focus group led to 4 emergent themes of organizational communication, leadership, employee motivation, and work-life balance. The participant responses showed through topic saturation that communication and work-life balance were the most important major themes. The findings from this study suggest that communication during all phases of downsizing can add to the employees' motivation and employees understanding of what leadership expects from them. When organizational leaders communicate a message of a better work-life balance, positive social change may occur, creating a more productive and loyal employee. When employees have a healthy work-life balance, there are significant benefits to their work organizations, families, and home lives.