Date of Conferral
5-28-2025
Date of Award
May 2025
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Jill Sanko
Abstract
The practice concern was the absence of a consistent method of providing structured training on the management of disruptive patient behaviors to staff in a mental health ambulatory care clinic. This clinical gap is important because it heightens the risk of workplace violence, staff burnout, and suboptimal patient care outcomes. The doctoral project practice-focused question was, How does a focused staff education program on dealing with disruptive patient behavior impact nursing staff abilities and confidence in an outpatient clinic setting? Thus, the purpose of this doctoral nursing project was to develop and implement a staff education program aimed at enhancing the ability and confidence of staff in managing disruptive patient behavior. The method used to evaluate the project was a pretest and posttest approach. The materials used for educating staff were subjected to a review process. As part of this process, a panel of experts used the AGREE II tool to validate the staff education material. The data collected from the pretest and post-test questionnaires were then analyzed using descriptive statistics to assess changes in the measurable variables. The results demonstrated improvements in staff knowledge and confidence levels. Recommendations based on the results include implementing sustained evaluation and feedback while making sure that the organization adopts a culture of integrated staff education. The project has broader nursing practice and social implications as it encourages leaders of health facilities to implement regular education such as staff training, which may promote equitable and inclusive care for diverse patients.
Recommended Citation
Shadzeka, Lazare Ngah, "Staff Education Program on Strategies to Manage Disruptive Patient Behavior" (2025). Walden Dissertations and Doctoral Studies. 17876.
https://scholarworks.waldenu.edu/dissertations/17876
