Date of Conferral

5-22-2025

Date of Award

May 2025

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Dr. Kristen Glover

Abstract

The issue of domestic violence is a pressing concern, both globally and within specific communities, remaining a significant issue with unique implications for Balkan American women. It is important to understand the unique challenges faced by Balkan American women in accessing and benefiting from domestic violence support services and programs. The focus of this case study was a nonprofit behavioral health organization that serves a population of women who have experienced domestic violence abuse in the northeastern part of the United States. Grounded in the Baldrige Excellence Framework, the research investigated the strategies and initiatives of Organization X in reducing barriers and enhancing opportunities for accessing domestic violence care and resources among Balkan American women. Data collection and sources consisted of semistructured interviews with executive leadership of Organization X, and secondary data analysis included organizational internal archival records, intake forms, website information, staff trainings, strategic plans, policy and procedure manual, media sources such as social media accounts, industry reports, academic journals, and governmental databases. Key themes including cultural competency, financial barriers, and systemic shortcomings emerged, underscoring the complexity of service delivery to Balkan American women. Insights from the findings of this study pinpoint strategic improvements for the program, with the potential to foster social change by enhancing service outreach and support for this marginalized group. The implications of this research extend to similar interventions aimed at bridging gaps in domestic violence initiatives.

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