Date of Conferral

5-13-2025

Date of Award

May 2025

Degree

Ph.D.

School

Management

Advisor

Jose Perez

Abstract

Challenges in keeping healthcare employees motivated raise concerns to organizational leaders because of healthcare’s changing and complex environments. Healthcare leaders are concerned because, without the proper training, an employee’s level of competence may negatively affect the quality of care they provide and patient safety. The specific research problem is the lack of lived experiences regarding the effectiveness of microlearning that have not readily had access to healthcare employees’ feedback and their preference for learning to apply skills and knowledge in the workplace. Grounded in microlearning theory, the purpose of this qualitative hermeneutic study was to explore the lived experiences of healthcare employees from the effectiveness of microlearning provided during training that results in high competencies and organizational success. The participants were 17 healthcare employees who experienced microlearning while working in South Carolina. Data were collected using semistructured interviews. Twelve themes emerged from the thematic analysis: (a) accessibility, (b) delivery of content, (c) increased competencies, (d) ownership, (e) retainment, (f) limited depth, (g) waste of time, (h) lack or personalized learning, (i), employee engagement and retention, (j) reimbursement, (k) patient care, and (l) productivity and work performance. Findings showed that healthcare employees perceived microlearning as an accessible training method for short, concise content to increase retention of knowledge and competencies. The implications for positive social change include the potential for healthcare leaders to apply training technology to cultivate microlearning for training healthcare employees, increase engagement, improve patient care quality, and achieve organizational success.

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