Date of Conferral

4-24-2025

Date of Award

April 2025

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Inez Black

Abstract

Ineffective working capital management is a critical business problem that negatively impacts organizational profitability. Private healthcare managers are particularly concerned with this issue because poor management of working capital can lead to reduced profitability, threaten operational sustainability, and ultimately compromise the quality of patient care. Grounded in the cash conversion cycle theory, the purpose of this qualitative pragmatic inquiry was to explore the working capital management strategies managers used to improve profitability. The participants were eight private healthcare managers who had successfully implemented working capital management strategies to improve profitability. Data were collected using semistructured interviews and public records. Through thematic analysis, five themes emerged: (a) accounts receivable and payable optimization, (b) cash flow management, (c) monitoring and evaluation of financial key performance indicators, (d) inventory management, and (e) relationship management. A key recommendation is for private healthcare managers to prioritize the effective implementation of accounts receivable and payable optimization strategies. Doing so can help reduce costs, enhance financial and operational efficiency, and lead to improved overall business profitability. The implications for positive social change include the potential for healthcare administrators to implement sustainable healthcare operations, allocate increased resources toward high-quality patient care, expand access to healthcare services, create local employment opportunities, and contribute to the stimulation of local economic development.

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