Date of Conferral

3-6-2025

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Theresa Neal

Abstract

Unskilled front-line leaders in the production industry can contribute to operational inefficiencies and delays in crisis response. Effective crisis management requires front-line leaders to employ evidence-based leadership strategies that enhance organizational resilience. Grounded in the transformational leadership theory, the purpose of this qualitative pragmatic inquiry was to explore successful leadership strategies front-line leaders use for crisis management. The participants were seven front-line leaders in the central Mississippi production industry who successfully implemented leadership strategies for crisis management. Data were collected using semistructured virtual interviews and a review of public documents related to crisis management, public safety policies, and code of conduct. Through thematic analysis, four themes emerged: (a) communication, (b) mentorship, (c) leading by example, and (d) goal setting. A key recommendation is for front-line leaders to engage in ongoing leadership training that sharpens communication and cultivates mentorship. This training can emphasize the importance of successful leadership strategies used to prevent organizational crises, which are vital to the economic success of local communities. The implications for positive social change include the potential for funds generated by regional production industries to be invested within the community, boosting the economy and driving societal improvements. These investments may create new jobs, reduce poverty, enhance educational opportunities, and support environmental conservation.

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