Date of Conferral

2-4-2025

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Kristen Chesser

Abstract

This case study examines the challenges of Diversity, Equity, and Inclusion (DEI) within an organization, emphasizing systemic biases, workforce diversity, and the necessity of culturally competent care. The Behavioral Health Organization in the southern United States faces significant DEI challenges due to its diverse clientele, workforce, and various stakeholders. Transformational leadership, marked by visionary thinking and actionable initiatives, is crucial for sustaining DEI efforts and addressing disparities in service access, care quality, management practices, and treatment outcomes. The Baldrige Framework of Excellence is employed as a systematic method to embed DEI principles across organizational operations, facilitated by transformational leadership to enhance mental health outcomes. Data sources for this investigation encompass qualitative and quantitative interviews, literature reviews, surveys, and carefully designed questionnaires. Research findings highlight the essential role of transformative leadership in sustaining DEI initiatives, emphasizing the need for organizational commitment to systemic change, data-driven decision-making, and a holistic approach. The analysis stresses the importance of developing leadership skills while adhering to data-driven decisions to improve leadership effectiveness, patient care standards, workforce diversity, and cultural awareness. The aim of this comprehensive approach is to initiate positive social changes by reducing health disparities, fostering social equity, and advancing inclusive social norms for all individuals. Addressing DEI issues is crucial in behavioral health management, as it is vital for ensuring individual well-being and equitable access to care services across all demographics.

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