Date of Conferral

12-30-2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Rocky Dwyer

Abstract

Nonprofit organizations serving under-resourced communities often face persistent challenges in securing sustainable revenue streams for fulfilling their mission and maintaining essential services, which can negatively impact vulnerable populations. Using the Baldrige excellence framework (BEF) as a conceptual lens, this qualitative single case study was conducted to explore effective revenue growth strategies to enhance financial stability, reduce financial uncertainty, strengthen resilience, and enhance community service delivery. Data collection included in-depth interviews with client leadership in the northeastern United States, an analysis of organizational documents, and financial data to support methodological triangulation. Thematic analysis using Yin’s 5-step process led to four core themes: (a) the need for diversified funding to reduce financial vulnerability, (b) structured governance to enhance accountability, (c) community engagement to build sustainable support and growth, and (d) formalized processes for tracking, evaluating, and improve performance. Following BEF principles, the key recommendation is to formalize revenue diversification through partnerships with corporate sponsors, grant-makers, and community stakeholders, creating a stable financial foundation that expands the organization’s reach and impact. The implications for positive social change include the potential to provide nonprofit leaders with a model and revenue strategies for financial resilience and community-centered growth. These strategies may enable nonprofits to foster more inclusive communities, sustain essential services for underserved populations, and drive positive social change through structured financial strategy and governance.

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