Date of Conferral

12-11-2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Meridith Wentz

Abstract

Music school leaders struggle to balance delivering impactful programs with maintaining operational efficiencies. Developing effective strategies to address these inefficiencies is crucial for maximizing the impact of music education and ensuring long-term institutional success. Grounded in the Baldrige performance excellence framework, the purpose of this qualitative single case study was to explore the strategies nonprofit leaders use to identify holistic performance measurements to enhance operational efficiencies and effectiveness. The participants were three senior leaders of the school. Data were collected through semistructured interviews and an analysis of internal documents and archival data. Through thematic analysis, five themes were identified: (a) leveraging technology to enhance operations, (b) establishing performance metrics and prioritizing faculty development, (c) refining communication and financial management, (d) implementing robust systems for student information and partnership management, and (e) improving alum engagement. A key recommendation is to leverage technology to gain access to valuable data on student behavior and market trends, which can inform decision-making. The implications of social change include the potential for ABC School of Music to play a vital role in the community by providing access to music education, fostering cultural enrichment, and offering a creative outlet that can positively impact students’ social and emotional well-being.

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