Date of Conferral
12-10-2024
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Janet Booker
Abstract
High turnover rates among property managers disrupt service quality, increase operational costs, and diminish tenant satisfaction. Despite these negative impacts, there is limited research on effective retention strategies within the industry. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative pragmatic inquiry was to explore strategies that property management leaders use to improve job satisfaction and reduce turnover. Six experienced property management leaders from the Midwestern United States who have successfully implemented retention strategies participated in this study. Data were collected through semistructured interviews and analyzed using Braun and Clark’s six-phase thematic analysis, revealing four key themes: work-life balance and stress management, career development and growth opportunities, recognition and feeling valued, and supportive work environment and positive culture. A key recommendation is for property management leaders to implement tailored professional development programs to enhance job satisfaction and employee commitment. The implications for positive social change include the potential to establish more stable and supportive work environments in property management, which may enhance service continuity, strengthen tenant relationships, and foster community stability.
Recommended Citation
Khan, Rita, "Effective Strategies to Improve Job Satisfaction and Reduce Property Manager Turnover" (2024). Walden Dissertations and Doctoral Studies. 17077.
https://scholarworks.waldenu.edu/dissertations/17077
