Date of Conferral

9-17-2024

Date of Award

9-17-2024

Degree

Ph.D.

School

Public Policy and Administration

Advisor

Mark Gordon

Abstract

Nonprofit organizations (NPOs) face many challenges impacting their program implementation and mission accomplishment. CTL is a NPO operating in Maryland. Like many other NPOs, CTL faces an employee retention problem that affects its ability to complete its social activities and benefit the communities it serves. The practice-focused research question of this study was focused on developing strategies and methods to improve employee retention at CTL. This professional administrative study involved exploring strategies and methods to improve employee retention at CTL using a general qualitative method. Herzberg’s two-factor theory was the conceptual framework for the study. Data were collected using semi-structured face-to-face interviews. All participants were recruited from CTL. Colaizzi’s seven-step strategy is the thematic data analysis method used for data analysis. It limits researchers from using prior experience or knowledge and instead focuses on analyzing collected data, thus increasing the accuracy of results. Findings include humanistic value perspectives of employees regarding job satisfaction, the value of working environments and well-being of employees who work for the nonprofit sector, and the importance of training as a tool for creating growth opportunities. Recommendations include job embeddedness during the recruitment phase, development of a need-based training curriculum, use of theory Y management style and situational-based management types, and a benefits package with options proposed by employees. Positive social change is possible when NPOs are able to recruit and retain skilled and motivated staff.

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