Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Matthew P. Knight


Employee engagement is a significant factor that drives performance and productivity in many organizations. Hotel leaders are typically concerned with the negative impact of disengaged employees, which reduces profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies hotel leaders use to improve employee engagement. The participants were five hotel leaders in Jamaica who have successfully implemented strategies to improve employee engagement. Data were collected from semistructured interviews and a review of organizational documents. Data were analyzed using thematic analysis, and five themes emerged: staff engagement, communication, rewards and recognition, employee training and development, and continuous improvements of the staff work environment. A key recommendation for hotel leaders is implementing staff engagement activities to enhance job satisfaction, which may lead to improved employee engagement. The implications for positive social change include the potential to increase productivity and profitability, which could lead to additional jobs for members of the local communities.