Date of Conferral



Doctor of Psychology (Psy.D.)




Dr. Mark A. Arcuri


This study was focused on organizational barriers to effective university student mental health services access in the department of student resources (DSR) at a for-profit university in the northeastern United States. Once such barriers are addressed, faculty may be more successful in reaching out to students needing mental health services who are not self-identifying as needing these services. The Baldrige excellence framework guided this descriptive case study to examine the organizational barriers that prevent university leadership from creating clear policies and procedures for faculty to refer students to mental health services. Data sources included interviews with the behavioral health leader in the DSR, who provided information on policies, procedures, services, and assistance available for students. Analysis included transcribing interviews, manual descriptive coding of the interview data, and identifying key themes relevant to this study’s focus and purpose. Analysis affirmed the lack of clear policies and procedures for faculty seeking to refer students to mental health services. Recommendations were made to address organizational barriers in this area, and an implementation plan was developed. Study findings may contribute to positive social change by helping to ensure student access to mental health services. This access is essential for supporting students in program completion and their endeavors in conducting groundbreaking research leading to medical breakthroughs, including disease cures. As a result, the findings of this study have potential implications for positive social change and can promote change across health, social, and economic systems for the betterment of all people.