Date of Conferral



Doctor of Information Technology (D.I.T.)


Information Systems and Technology


Don Carpenter


Retaining qualified information technology (IT) personnel can take time and effort, given the high demand for skilled positions. Business leaders are concerned with the high turnover of IT employees because of the cost of recruiting and training personnel and the disruption to organizational processes and performance. Grounded in job characteristics theory, the purpose of this qualitative pragmatic inquiry was to explore IT managers' strategies to retain qualified IT employees in organizations across the southwestern United States. Eight IT leaders participated because of their years of experience implementing strategies to retain qualified IT professionals. Data were collected using semistructured interviews and a review of 10 industry documents. Thematic analysis revealed the following themes: engagement, performance management, talent management, and organizational culture. A key recommendation to business leaders is to commit actively to each employee and learn their strengths and goals to set them up for success. The implications for positive social change include the potential for increased community economic development, job creation, and job sustainability.