Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Dr. Levita Y. Bassett


AbstractCommunication of data exchange is essential for all healthcare service lines to ensure the highest quality of care. For a long time, private practices and small businesses have needed help implementing electronic healthcare systems interoperability. Grounded in the technology acceptance model, the purpose of this qualitative multiple case study was to explore strategies private practices and small businesses use to sustain electronic healthcare systems with interoperability effectively. The participants were six CEOs, managers, and leaders of private practices and small businesses in Detroit, Michigan, with direct healthcare service lines that effectively sustained electronic healthcare systems with interoperability. Data were collected from virtual interviews. Thematic analysis resulted in the identification of three themes: (a) effective communication and successful training, (b) strategic decisions and technical support, and (c) the ease of use of electronic health care systems. A key recommendation is for business leaders to incorporate training and testing in their operations. The implications for positive social change include the potential for private practices and small businesses to maintain productivity, job sufficiency, and cost-effectiveness while delivering patients the highest quality of care.

Included in

Business Commons