Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Brenda Jack


Recruiting skilled personnel is an essential task of managers, and the cost of an unfavorable recruitment strategy could result in productivity loss, low company morale, and turnover. Grounded in the competency-based human resource management model, the purpose of this qualitative single case study was to explore strategies information technology (IT) hiring managers used to recruit skilled personnel. Participants were five IT hiring managers from one tax collection agency in Maryland who successfully recruited skilled IT personnel. Data were collected from semistructured interviews and a review of organizational documents, analyzed using thematic analysis. Four themes emerged: identifying competencies for occupations, college recruiting, creating applicants, and workforce planning. A key recommendation is for IT hiring managers to create competencies for positions and use them to recruit students to increase their workforce. The implications for positive social change include the potential to successfully recruit skilled IT professionals, translating into more significant revenue to improve social services delivered to local communities.

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Business Commons