Date of Conferral



Doctor of Business Administration (D.B.A.)




Dr. Michael Lavelle


Each year, more than 33 million employees in the United States voluntarily quit their jobs. Voluntary employee turnover is prevalent in the big-box retail industry, thus making it an important focus for managers. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies big-box retail managers used to reduce voluntary employee turnover. The participants comprised 14 managers from 11 different retailers with proven employee retention best practices from big-box retail locations in San Antonio, Texas. Data collection involved semi-structured interviews, company documents, company websites, and the Bureau of Labor Statistics website. Four themes emerged from the thematic analysis: care for employees, employee ownership and empowerment, effective leadership communication, and positive relationships. A key recommendation includes displaying empathy for life challenges and providing employees tangible recognition and benefits. The implications for positive social change include the potential for additional employment opportunities in big-box retail to support economic growth within local communities. Reducing voluntary employee turnover may improve the customer’s shopping experience and enhance employee’s vitality and growth.

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