Date of Conferral

2021

Degree

Ph.D.

School

Management

Advisor

Stephen Tippins

Abstract

Knowledge is a valuable asset, and managing that knowledge is now recognized as a significant contributor to organizations in the current business climate. The problem is that the loss of knowledge impacts project quality, organizational efficiency, and customer satisfaction. Too often, managers do not adequately communicate the knowledge retention strategies needed to reduce the impact of knowledge loss on project productivity. The purpose of this qualitative case study was to explore knowledge retention strategies to prevent knowledge loss in project-based organizations. The knowledge-based view of the firm and intellectual capital formed the conceptual framework. Eight participants consisting of managers, full-time employees, and consultants participated in the study. Data collection included semi-structured interviews using Zoom video teleconferencing software. Data analysis involved using two cycles of descriptive, pattern and focused coding to develop emerging codes and themes. This study revealed three themes: knowledge retention benefits, knowledge retention challenges, and knowledge retention strategies. This study’s findings may help management develop and implement a knowledge retention strategy to identify, capture, and retain critical knowledge in their organization. The implication for positive social change may include organizations creating a positive workplace that influences employees to share and retain knowledge, increasing an organization’s knowledge repository.

Download

Share

 
COinS