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Public Policy and Administration


Marisa Bryant


The Veterans’ Health Administration (VHA) has faced critical issues regarding the deaths of war veterans, the result of which stakeholders raised questions about the quality of health care given within the VHA. Through patient-centered care standards of health care, the VHA worked diligently to end such horrific events that more than 300,000 veterans may have died while waiting for health care service. This study examined five core concepts of the health care system and whether VHA has utilized its five core concepts of patient-centered care to deliver proper health care to war veterans. This study used qualitative research in the tradition of descriptive phenomenology; ten Operation Enduring Freedom (OEF)/Operation Iraqi Freedom (OIF) veterans comprised the sample. Qualitative study included standardized and open-ended questions for research interviews. Nine themes emerged in the findings from thematic coding and transcribing data such as systemic action, healthcare production, development of health care staff, hierarchical administration, requirement, unexpected, consistent, proactive, and control. Findings implied tangible implications for positive social change that should involve assigning combat veterans with the five core concepts of patient-centered care.