Date of Conferral



Doctor of Business Administration (D.B.A.)


Information Systems and Technology


Craig Martin


AbstractPreventable medical errors in the healthcare industry account for hundreds of thousands of patient deaths annually. Nurse managers strive to develop strategies to reduce incidences of preventable medical error and increase patient safety in their organization to improve performance and reduce harm in the healthcare industry. Grounded in the complex adaptive systems theory, the purpose of this qualitative single case study was to explore strategies nurse managers use to reduce the rate of preventable medical errors among employees. The participants comprised 6 nurse managers who successfully used strategies to lower the rate of preventable errors in a healthcare facility in Southern California. Data were collected by using semistructured interviews and by performing document reviews, such as organizational performance reports. Four themes emerged from the analysis: staff empowerment, communication and collaboration, standardized processes, and accountability. A key recommendation includes nurse managers using staff empowerment to effect a personalization of care to reduce preventable medical errors effectively. The implications for positive social change due to the reduction of preventable medical errors include improved quality of care received by patients and increased perception of healthcare safety among the community. With improved perceived safety, the public will be more willing to use the health care facilities.