Date of Conferral
2018
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Kathleen Barclay
Abstract
Retention of key employees protects a firm's investment in its human resources. Employee retention is an issue in the insurance sector, particularly among sales employees. The purpose of this descriptive study was to explore leadership strategies used by insurance sales managers to retain key employees. Herzberg's dual factor theory and Adams's equity theory were used to explore insurance sales managers' insights into leadership strategies. Semistructured interviews were conducted with 15 insurance sales managers in southern California to elicit the strategies they used to maintain their key salespeople. Data were analyzed using the modified Van Kaam method. Seven themes emerged from data analysis: coach/mentorship, management style, unmet job expectations, pay, cost to the company, personal growth/realization of goals, and work environment. The findings from this study might contribute to positive change by providing company managers with strategies to retain key employees through improved stakeholder engagement, the longevity of workers in their communities, and enhanced corporate social responsibility encouraging companies to support local communities.
Recommended Citation
Stafford, Keith Reginald, "Leadership Strategies to Retain Key Employees" (2018). Walden Dissertations and Doctoral Studies. 6281.
https://scholarworks.waldenu.edu/dissertations/6281
Included in
Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, Other Education Commons
