Date of Conferral

2015

Degree

Ph.D.

School

Psychology

Advisor

John K. Schmidt

Abstract

Turnover among mental health professionals is high, which can have a direct impact on access to services and continuity of care. Informed by goal-setting theory, social-cognitive theory, and self-efficacy, this quantitative study investigated how California community mental health agency productivity standards were related to self-efficacy, job satisfaction, and marriage and family therapist (MFT) turnover intent among 141 MFTs. Participants completed a Demographic and Productivity Questionnaire, Job Self-Efficacy Scale, Job Satisfaction Scale, and Turnover Intention Scale. The relationship between participant age, gender, experience, number of work hours, licensure status, and job site with job satisfaction and turnover intent were assessed using hierarchical multiple regression. The results of the study showed that productivity standards positively impacted (i.e. increased) turnover intent and were partially mediated by job self-efficacy and job satisfaction. Additionally, productivity standards negatively impacted job satisfaction, as partially mediated by job self-efficacy. Hours worked per week and gender were also found to impact turnover intent. Licensure status was found to impact job satisfaction. Implications for positive social change include assisting MFT employers in community mental health agencies in designing jobs for providers that promote job satisfaction and reduce turnover intent.