Date of Conferral

2017

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Carol-Anne Faint

Abstract

The cybersecurity market is the fastest growing market in the United States; as such, leaders in financial institutions recognize their businesses are vulnerable, as money is accessible within computerized banking systems. The purpose of this multiple case study was to explore what strategies financial service leaders use to recruit cybersecurity professionals. The conceptual framework for this study was the hierarchy of needs and stakeholder management theory. Data collection involved company archival documents and semistructured, open-ended interviews with 5 financial service leaders in the Midlands area of South Carolina who recruited skilled cybersecurity professionals to support long-term business sustainability. Coding, clustering, and theme development evolved through coding key words and actions, drawing ideas together into clusters, and evolving the prominent ideas into themes. During data analysis, the theoretical propositions underwent a sequential process, which included coding the data by hand. The use of member checking and methodological triangulation increased the trustworthiness of the study. Analysis revealed 3 themes: increased training, broadened social networking, and improved communication. Financial service leaders can use training to educate and recruit new cybersecurity professionals. Also, findings suggest the need for training to improve social networking and communicate as a team to increase profitability. The findings from this study may contribute to social change by helping business owners recruit skilled professionals to prevent or reduce cybersecurity threats.