Date of Conferral

2017

Degree

Ph.D.

School

Management

Advisor

Karla Phlypo

Abstract

Administrative assistants (AAs) provide critical office support for modern businesses, yet many do not participate in the continuing education and training (CE&T) required for rapidly changing technologies and new office procedures. The purpose of this non-experimental quantitative correlational study was to investigate whether a significant predictive relationship exists between AAs' general self-efficacy (GSE), locus of control (LOC), and their participation in CE&T activities. The primary research question examined whether a significant predictive relationship existed among these variables, factoring in generation cohort and education level. Bandura's self-efficacy theory and Rotter's LOC theory provided the theoretical foundations. Volunteer AAs (n = 125) from the International Association of Administrative Professionals (IAAP) answered online survey questions from the New General Self-efficacy Scale, the Adult Nowicki-Strickland Internal-External scale, and the Adult Training and Education Survey. Data analysis was descriptive and inferential, included regression and correlational analysis, and revealed no significant relationship between AAs' GSE, LOC, and their participation in CE&T activities even when examining generation cohort and education level variables. Future researchers may conduct a similar study with a larger heterogeneous sample or a descriptive qualitative design that improves the understanding of the AA perspective. Because no significant relationships were identified within this IAAP branch, the findings in this study were unique and contradicted prior comparable research. Positive social change is maintained for those who participate with IAAP by successfully instilling virtues of lifelong learning of the administrative membership.