Date of Conferral

2016

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Lynn Szostek

Abstract

Supply chain disruptions are more prevalent in Ghana as businesses develop and become more complex. While business leaders recognize the importance of reducing the exposure to disruptions, 83 % of companies still suffer a form of disruption. Using the systems theory as the conceptual framework, the purpose of this qualitative case study was to explore strategies supply chain managers in Ghana use to reduce disruptions in the supply chain. The data collection was through face-to-face, semi-structured interviews from 12 supply chain managers who gave tape-recorded interview responses to 8 questions. Transcript evaluation, member checking, and methodological triangulation ensured reliability and strengthened the credibility of the data collected. Data analysis revealed 6 themes, which included identification of disruptions before they occur, information sharing and collaboration between partners, management strategies to mitigate supply chain disruptions, inventory optimization, availability of human capital, energy, and finance problems. The identification of disruptions was important to participants because they believed if they identified potential disruptions they might prevent them from happening. The collaboration between partners was important because participants believed that the speed at which stakeholders work together after a disruption determines the extent of the cost and the recovery period. Business leaders could apply the findings to provide insight to businesses to reduce disruptions, improve best practices, and increase business profits. Implications for social change include the enhancement of company profits given efficiencies in the supply chain. Such increase in profits leads to increases in taxes, which contributes to the overall betterment of the local communities.

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