Date of Conferral

10-13-2026

Date of Award

October 2026

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Ashley Riebel

Abstract

Inventory inaccuracies can disrupt order fulfillment, increase operational costs, and reduce organizational profitability. Without effective strategies to address these inaccuracies, warehouse managers may struggle to maintain operational efficiency, customer satisfaction, and overall organizational performance. The purpose of this qualitative pragmatic inquiry project was to identify and explore effective strategies warehouse managers use to reduce inventory inaccuracies and improve order fulfillment. Participants were four warehouse managers in the southeastern United States. Transformational leadership theory and theory of constraints grounded the research project. Data were collected through semistructured interviews a review of operational documents. Through thematic analysis, four themes were identified: (a) leadership communication and accountability, (b) inventory control processes, (c) employee training and development, and (d ) technology integration and data visibility. A key recommendation is that warehouse managers establish standardized inventory control procedures, strengthen employee accountability and training, and use data-driven practices to improve inventory accuracy. The implications for positive social change include the potential to strengthen employee development, support stable employment, improve supply chain reliability and customer service, and contribute to economic stability within local communities.

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