Date of Conferral

7-23-2026

Date of Award

July 2026

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Karel Kurst-Swanger

Abstract

Nonprofit organizations often face operational and sustainability challenges. This study examined a nonprofit serving individuals with intellectual and developmental disabilities that was experiencing increased service demands, communication challenges, and workforce shortages. The purpose of this generic qualitative study was to develop a sustainable strategic change management approach to strengthen workforce development, financial stability, stakeholder collaboration, and strategic planning. Guided by the research question, "How can the client nonprofit organization implement a sustainable change-management approach that addresses internal communication challenges and resource constraints while maintaining mission alignment?" the study used a SWOT analysis and Kotter’s eight-step change model. Data were collected through semi-structured interviews with individuals involved in organizational operations. Thematic analysis identified workforce capacity limitations, funding variability, inconsistent communication, and long-term planning as the primary barriers to effective service delivery. Recommendations were to strengthen workforce development, communication, stakeholder engagement, and financial sustainability planning. The findings demonstrated how structured change management can strengthen organizational capacity, improve communication systems, and enhance strategic planning within human-service nonprofits. The study contributes to positive social change and public administrative practice by promoting more stable service delivery, improving workforce retention, and strengthening collaboration, ultimately enhancing support for vulnerable populations within the community.

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