Date of Conferral

2015

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Carol-Anne Faint

Abstract

The failure rate among small businesses is high. More than half of all small businesses fail within the first 7 years of operation. The purpose of this multi-case study was to explore the strategies that successful small ethnic restaurant owners employed to remain operable beyond 7 years. Three successful ethnic restaurant owners who have been operating their restaurant for at least 7 years in Greater Vancouver, British Columbia, Canada were selected. Data were gathered from participant interviews and from an examination of available physical artifacts such as the locations, premises, websites, and social media pages. The resource-based view by Edith Penrose was the underlying conceptual framework for this research. Within-method triangulation was used to ensure the rigorousness of the study. In the study, 5 themes were identified: hard work, interest or passion, family support, location, and food and service quality. These findings underscore the importance of hard work, business interest, family support, prime location, and quality food for successful small businesses. Current and future small ethnic restaurant business owners may apply these findings to improve their business performance and survival rate.