Date of Conferral



Doctor of Business Administration (D.B.A.)


Business Administration


Marilyn K. Simon


Disruptions in the supply chain are becoming more common as supply chains become more complex, and supply chain managers of warehouse distribution centers need strategies to minimize the impact of disruptions. In this study, the focus of the research questions was on strategies supply chain managers could use to mitigate the impact of disruptions. The conceptual frameworks for this study were the resource dependence theory and the normal accident theory, which link supply chain disruptions with resource availability and the inability to eliminate disruptions. An exploratory case study involved exploring how supply chain managers of a warehouse distribution center in Jacksonville, Florida, successfully used strategies to mitigate the impact of a disruption after it occurred. Data came from responses to semistructured interview questions from these managers (n = 6) and archival documents related to policies, procedures, and business continuity planning of a warehouse distribution center in Jacksonville, Florida. I analyzed the data by using Atlas.ti qualitative analysis software. There were 6 themes that emerged: collaborating to minimize the impact of disruptions, disruptions precursors, identifying and assessing impact of disruptions, resources used to minimize impact of disruption, strategies to mitigate disruptions, and supplier relationships. The results could contribute to social change by minimizing the negative effects disruptions have on an organization's profitability and performance. Social change can come from business leaders who are able to maintain and sustain their businesses after a supply chain disruption has occurred.

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