Date of Conferral

6-26-2024

Date of Award

6-26-2024

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Karel Kurst-Swanger

Abstract

Caregiving has been shown to be a potential burden for the well-being of caregivers. The focus of this study was a caregiver support program whose managers lacked an understanding of the efficacy of the program in enhancing the well-being of the consumers of the program. The purpose of this quantitative study was to develop and administer a consumer satisfaction survey that evaluated the efficacy of caregiver support program services from the consumer perspective. This study was grounded by the positive emotion, engagement, relationships, meaning, and accomplishment model, which informed the development of the survey that was administered to the participants who had been in the caregiver support program for at least 2 weeks. There were 38 valid survey responses, and the collected data were analyzed using means and frequency distribution tables. The findings of the study revealed that overall, the consumers of the caregiver support program viewed the well-being derived from the services provided by the client organization as slightly above average. Regarding specific aspects of well-being, the consumers of the program reported moderate well-being scores in both mental and spiritual well-being. However, slightly below average scores were reported for physical well-being. Based on the findings, there is a need to invest more in the physical well-being needs of the consumers of the program. The results of this study will help the client organization channel its resources to departments that require more focus, which will ultimately contribute to positive social change by enhancing the caregivers’ quality of life and the quality of life of those they are caring for.

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