Date of Conferral
5-3-2024
Date of Award
May 2024
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Robert McWhirt
Abstract
Lack of effective communication among health care providers results in negative health outcomes, low patient satisfaction, and compromised patient safety. An educational intervention to improve communication skills was implemented with staff including licensed practical nurses, registered nurses, and nurse practitioners. The project was implemented and evaluated for improved patient outcomes and satisfaction. The framework for the project was the situation-background-assessment-recommendation (SBAR) model. Pre- and postimplementation surveys were used to assess nurses’ knowledge of the effectiveness of SBAR on communication skills and patient satisfaction. Descriptive statistics and inferential analysis, including the Wilcoxon sign test, were employed to analyze pre- and postintervention scores in the communication with nurses’ domain. The analysis revealed a statistically significant improvement in communication skills after the SBAR communication training intervention. The mean pretest score was 7.07 out of 10 with a standard deviation of 1.16, and the posttest scores showed remarkable improvement with all nurses achieving the maximum score of 10. This project has implications for health care providers, administrators, and policymakers, highlighting the importance of investing in communication training programs to enhance patient care quality and satisfaction. Improved communication in health care settings may contribute to positive social change by promoting better health outcomes and patient experiences.
Recommended Citation
Gonzalez, Leslie, "Improving Nurses’ Communication Skills Using the Situation-Background-Assessment-Recommendation Model" (2024). Walden Dissertations and Doctoral Studies. 15736.
https://scholarworks.waldenu.edu/dissertations/15736
