Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Erica D. Gamble
Abstract
A lack of diversity and inclusion policies can lead to the perception of exclusion in the workplace and cause some employee groups to underperform. Some hospital leaders lack strategies for developing and implementing effective diversity and inclusion policies to improve business performance. Grounded in transformation leadership theory, the purpose of this multiple case qualitative study was to explore strategies for improving performance through diversity and inclusion in the healthcare field. The participants included four leaders from hospitals located in the southeastern region of the United States. Data were collected using semistructured interviews and review of company documents. Data were analyzed using thematic analysis, resulting in four emergent themes: (a) the need for education and training, (b) senior leadership buy-in, (c) effective measurement, and (d) open communication. The key recommendations for hospital leaders include scheduled continuous training and education and the creation of a safe place for difficult conversations. The implications for positive social change include a stronger applicant pool for employers by having individuals with varying backgrounds and skill sets and job opportunities for local community workforce participants.
Recommended Citation
Durrah, Satari Kay, "Strategies for Improving Performance Through Diversity and Inclusion in the Workplace" (2023). Walden Dissertations and Doctoral Studies. 14684.
https://scholarworks.waldenu.edu/dissertations/14684
