Date of Conferral

2022

Degree

Ph.D.

School

Information Systems and Technology

Advisor

Kimberly Anthony

Abstract

Since 2001, most government organizations’ IT modernization programs had failed because of ineffective implementation strategies from IT leaders. The research problem was the absence of effective strategies to modernize IT legacy systems. The purpose of this qualitative single case study was to explore effective IT modernization strategies to revolutionize IT legacy systems. The researcher sought to answer how organizations create effective strategies to modernize IT legacy systems. The study used purposeful sampling, including 13 IT leaders, IT technicians, and customers based on their experience in implementing successful IT modernization programs’ strategies. Data were collected using semi-structured interviews and agency documentation. Data were analyzed using the four-step thematic analysis approach, including data transcription, data organization, data coding, and data validation. The interpretation of data revealed four major themes: IT leader strategy, IT leader knowledge, IT infrastructure security and reliability, and IT cost savings. The findings revealed that IT leaders serve as the key actors in the IT modernization programs’ network. Their knowledge is essential to a holistic IT transformation strategy to enhance risk-based decisions and communicate with customers. The implication for positive social change includes the potential to use innovative technologies to reduce cost, increase data security, and simplify IT applications to enhance Michiganders’ quality of life in multiple aspects.

Download

Share

 
COinS