Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Laura Thompson
Abstract
The lack of consumer fraud internal controls can destroy a small business. Small retail business owners who do not practice good internal controls are susceptible to early failure. Using the fraud triangle theory, the purpose of this qualitative multiple case study was to explore strategies small retail business owners use to develop and implement internal controls for mitigating retail consumer fraud. Participants consisted of four small retail business owners in the Southeastern United States who practiced effective internal controls. Data were collected from semistructured interviews and financial documents and analyzed using thematic analysis. Three themes emerged: financials, monitoring, and segregation of duties. A key recommendation is for small retail business owners to install security cameras to monitor for fraudulent activity. The implications for positive social change include the potential to increase profits for businesses and add new jobs to employ people in local communities, stimulating the economy.
Recommended Citation
Foye, Anna Marie, "Strategies for Developing and Implementing Internal Controls for Mitigating Retail Consumer Fraud" (2022). Walden Dissertations and Doctoral Studies. 13364.
https://scholarworks.waldenu.edu/dissertations/13364
